1. Introduction
Small Jobs Electrical (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect the information you provide to us when you visit our website, contact us, or use our electrical and air conditioning services across the Gold Coast, Queensland.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
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Your name
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Contact details (phone number, email address, and suburb)
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Property address (for service or quote purposes)
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Details about your electrical or air conditioning needs
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Any messages or feedback you send us
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Website usage data (via cookies or analytics tools)
We only collect information that is reasonably necessary for us to provide our services or respond to your enquiries.
3. How We Collect Your Information
We collect your personal information when you:
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Fill out a form on our website or Facebook ad
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Request a quote or service
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Contact us by phone, email, or social media
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Interact with our website (including through cookies or analytics tools)
4. How We Use Your Information
We use your information to:
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Provide quotes and carry out electrical or air conditioning services
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Respond to enquiries and provide customer support
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Send booking confirmations or service reminders
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Improve our website and customer experience
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Notify you of special offers (if you have opted in)
We do not sell, rent, or trade your personal information to any third parties.
5. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes the use of secure servers, password protection, and limiting staff access to personal data.
If personal information is no longer required, we will securely delete or de-identify it.
6. Disclosure to Third Parties
We may share your information with trusted third parties who help us deliver our services, such as:
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Payment processors
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IT or website hosting providers
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Marketing or analytics services (e.g., Meta, Google)
These providers are required to handle your information in accordance with Australian privacy laws.
7. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use our site.
This helps us improve our content and advertising. You can disable cookies in your browser settings if you prefer not to share this information.
8. Access and Correction
You have the right to access and correct the personal information we hold about you.
To request this, please contact us using the details below. We may require proof of identity before releasing or changing any information.
9. Marketing Communications
From time to time, we may send you updates or special offers (for example, seasonal aircon discounts).
You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
[Your Business Name]
ABN: [Your ABN]
Email: [Your Contact Email]
Phone: [Your Contact Number]
Location: Gold Coast, QLD
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.